TIAA-CREF: The requests for change of allocations of my an...
A TIAA-CREF customer review by GetHuman user GetHuman-269063 from October 30th, 2017
Background on GetHuman-269063's case
GetHuman: GetHuman-269063 - can you tell our other TIAA-CREF customers when your case took place?
GetHuman-269063: Yup. It was morning, on October 23rd.
GetHuman: Did you reach out to TIAA-CREF, and if so, how?
GetHuman: And which of these common TIAA-CREF customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-269063 a list of common TIAA-CREF problems)
GetHuman-269063: "Get insurance" was why I was trying to call.
GetHuman-269063's review of TIAA-CREF customer service
GetHuman: So how would you sum up your experience for GetHuman's TIAA-CREF customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-269063: The requests for change of allocations of my annuity is ignored. There is generally no feedback from Tiaa-Cref. Their web-site does no allow me to view my investment allocations.
GetHuman: Let's quantify your experience contacting TIAA-CREF. On a scale of 1 to 5, how easy is it go get help on a TIAA-CREF problem?
GetHuman-269063: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-269063: I'd give them a five out of five on communication.
GetHuman: And what about TIAA-CREF's ability to quickly and effectively address your problem?
GetHuman-269063: For that I would say five out of five.
GetHuman: And finally- any advice for other TIAA-CREF customers?
GetHuman-269063: Call them early in the day or late. Don't forget any personal or account information you might need for TIAA-CREF to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-269063 taken from his TIAA-CREF customer service problem that occurred on October 23rd, 2017.