TJ Maxx: Racist people
A TJ Maxx customer review by GetHuman user GetHuman-scmaris from November 29th, 2017
Background on GetHuman-scmaris's case
GetHuman: GetHuman-scmaris - can you tell our other TJ Maxx customers when your case took place?
GetHuman-scmaris: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to TJ Maxx, and if so, how?
GetHuman: And which of these common TJ Maxx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-scmaris a list of common TJ Maxx problems)
GetHuman-scmaris: "Track order" was why I was trying to call.
GetHuman-scmaris's review of TJ Maxx customer service
GetHuman: So how would you sum up your experience for GetHuman's TJ Maxx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-scmaris: Racist people
GetHuman: Can you tell the rest of us a bit more from what happened on 11/20/17?
GetHuman-scmaris: Some lady working in the fitting room made me feel like a criminal. I understanding checking clothes prior to trying on which she did, but after I leave the fitting room (she wasn't there) I walked out with all the clothes and continued shopping outside the area. She comes walking back from who knows and saw me and says oh let me make sure the tags are still on for you and start checking them as I'm already shopping for something else. This really pissed me off!! NOT to mention I had just hit my head in the fitting room causing pain and didn't make the situation any better. This is in McHenry IL.
GetHuman: Let's quantify your experience contacting TJ Maxx. On a scale of 1 to 5, how easy is it go get help on a TJ Maxx problem?
GetHuman-scmaris: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-scmaris: I'd give them a one out of five on communication.
GetHuman: And what about TJ Maxx's ability to quickly and effectively address your problem?
GetHuman-scmaris: For that I would say five out of five.
GetHuman: And finally- any advice for other TJ Maxx customers?
GetHuman-scmaris: Call them early in the day or late. Don't forget any personal or account information you might need for TJ Maxx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-scmaris taken from his TJ Maxx customer service problem that occurred on November 20th, 2017.