Tanga.com: I bought an item from Tanga, it stopped working...
A Tanga.com customer review by GetHuman user ~Michael from November 18th, 2017
Background on ~Michael's case
GetHuman: ~Michael - can you tell our other Tanga.com customers when your case took place?
~Michael: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Tanga.com, and if so, how?
GetHuman: And which of these common Tanga.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Michael a list of common Tanga.com problems)
~Michael: "Warranty claim" was why I was trying to contact.
~Michael's review of Tanga.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Tanga.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michael: I bought an item from Tanga, it stopped working abut * weeks after I purchased it. I contacted customer support and they told me that the warranty period was ** days, which is also the return period. The other sites that have the same item for sale have a ** day warranty. ** days is common for a refurb, but this item was represented as being new. Tanga might have a good price, but if anything goes wrong with the product, you are out of luck. Int he future I will stick with Amazon, they have a better return and warranty policy, are honest to deal with and let you know if the item they are selling is a refurb.
GetHuman: Let's quantify your experience contacting Tanga.com. On a scale of 1 to 5, how easy is it go get help on a Tanga.com problem?
~Michael: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michael: I'd give them a one out of five on communication.
GetHuman: And what about Tanga.com's ability to quickly and effectively address your problem?
~Michael: For that I would say two out of five.
GetHuman: And finally- any advice for other Tanga.com customers?
~Michael: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Tanga.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michael taken from his Tanga.com customer service problem that occurred on November 12th, 2017.