TeamExpress.com: unable to contact anyone to followup on a retur...
A TeamExpress.com customer review by GetHuman user GetHuman-407483 from November 26th, 2017
Background on GetHuman-407483's case
GetHuman: GetHuman-407483 - can you tell our other TeamExpress.com customers when your case took place?
GetHuman-407483: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to TeamExpress.com, and if so, how?
GetHuman: And which of these common TeamExpress.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-407483 a list of common TeamExpress.com problems)
GetHuman-407483: "Complaint" was why I was trying to call.
GetHuman-407483's review of TeamExpress.com customer service
GetHuman: So how would you sum up your experience for GetHuman's TeamExpress.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-407483: unable to contact anyone to followup on a return authorization request for a defective product* either phone rings of the hook, is invalid, or rarely get in queue to find that I am the **th person in line*
GetHuman: Let's quantify your experience contacting TeamExpress.com. On a scale of 1 to 5, how easy is it go get help on a TeamExpress.com problem?
GetHuman-407483: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-407483: I'd give them a one out of five on communication.
GetHuman: And what about TeamExpress.com's ability to quickly and effectively address your problem?
GetHuman-407483: For that I would say three out of five.
GetHuman: And finally- any advice for other TeamExpress.com customers?
GetHuman-407483: Call them early in the day or late. Don't forget any personal or account information you might need for TeamExpress.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-407483 taken from his TeamExpress.com customer service problem that occurred on November 21st, 2017.