Teavana: The number is to Starbucks. They answer promptl...

A Teavana customer review by GetHuman user ~monstermama from November 20th, 2017

Background on ~monstermama's case

GetHuman: ~monstermama - can you tell our other Teavana customers when your case took place?
~monstermama: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to Teavana, and if so, how?
~monstermama: I used the 877-832-8262 number I found for on the GetHuman Teavana customer phone number page I was on: Teavana Customer Service Phone Number
GetHuman: And which of these common Teavana customer issues best describes the reason you wanted to talk to them?
(Shows ~monstermama a list of common Teavana problems)
~monstermama: "Overcharge/Strange charge" was why I was trying to call.

~monstermama's review of Teavana customer service

GetHuman: So how would you sum up your experience for GetHuman's Teavana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~monstermama: The number is to Starbucks. They answer promptly and let you know that in order to reach Teavana you need to call the other number.
GetHuman: Let's quantify your experience contacting Teavana. On a scale of 1 to 5, how easy is it go get help on a Teavana problem?
~monstermama: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~monstermama: I'd give them a one out of five on communication.
GetHuman: And what about Teavana's ability to quickly and effectively address your problem?
~monstermama: For that I would say two out of five.
GetHuman: And finally- any advice for other Teavana customers?
~monstermama: Call them early in the day or late. Don't forget any personal or account information you might need for Teavana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~monstermama taken from his Teavana customer service problem that occurred on November 12th, 2017.

Teavana

1.00 of 5 stars | 12 reviews

~monstermama's Teavana Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

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