Telecheck: I called * months ago and asked if I had an out...
A Telecheck customer review by GetHuman user GetHuman-190482 from November 20th, 2017
Background on GetHuman-190482's case
GetHuman: GetHuman-190482 - can you tell our other Telecheck customers when your case took place?
GetHuman-190482: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-190482 a list of common Telecheck problems)
GetHuman-190482: "Check Credit Report" was why I was trying to call.
GetHuman-190482's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-190482: I called * months ago and asked if I had an outstanding check and was told NO. I called a second time to confirm it and AGAIN WAS TOLD NO. Today, January **, **** I received a collection notice from TRS stating that I do INDEED have an outstanding check and that you have made NUMEROUS attempts at collecting the debt. COMPLETELY INACCURATE STATEMENT. This is incorrect. It states that the amount of **.** is due within ** days of the letter. ANOTHER PROBLEM YOU CREATE is that it has already taken * days to get to me. Now of course I call to talk to someone and I wait FOREVER AND NO ONE ANSWERS. UNPROFESSIONAL. YOU HAVE TERRIBLE SERVICE. There are people who try to take care of situations like these but you make it almost impossible to take care of. I will put payment in the mail tomorrow, January **,****. You need to treat people better. YOU HAVE HORRIBLE CUSTOMER SERVICE.
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
GetHuman-190482: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-190482: I'd give them a one out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
GetHuman-190482: For that I would say two out of five.
GetHuman: And finally- any advice for other Telecheck customers?
GetHuman-190482: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-190482 taken from his Telecheck customer service problem that occurred on November 12th, 2017.