Telecheck: This has been an ongoing frustration for a week...
A Telecheck customer review by GetHuman user ~Lance from November 19th, 2017
Background on ~Lance's case
GetHuman: ~Lance - can you tell our other Telecheck customers when your case took place?
~Lance: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows ~Lance a list of common Telecheck problems)
~Lance: "Dispute a Charge" was why I was trying to call.
~Lance's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lance: This has been an ongoing frustration for a week now, with Telecheck telling me it's taken care of, followed by repeated check refusals at merchants. I called the ***-***-**** number - third time it was picked up be a service rep. She checked my DL and all check acct numbers and assured me I was in good standing. So, I guess I need to try another check and see what happens...
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
~Lance: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lance: I'd give them a one out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
~Lance: For that I would say five out of five.
GetHuman: And finally- any advice for other Telecheck customers?
~Lance: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lance taken from his Telecheck customer service problem that occurred on November 11th, 2017.