Teleflora.com: Horrible Experience. I placed * orders for flo...
A Teleflora.com customer review by GetHuman user ~ccyou from November 26th, 2017
Background on ~ccyou's case
GetHuman: ~ccyou - can you tell our other Teleflora.com customers when your case took place?
~ccyou: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Teleflora.com, and if so, how?
GetHuman: And which of these common Teleflora.com customer issues best describes the reason you wanted to talk to them?
(Shows ~ccyou a list of common Teleflora.com problems)
~ccyou: "Make a purchase" was why I was trying to call.
~ccyou's review of Teleflora.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Teleflora.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ccyou: Horrible Experience. I placed * orders for flowers and it gave me a grand total amount. Charged me that amount and then proceeded to charge me again, again, and again. Customer service is horrible. Had to cancel my cc and dispute charges.
GetHuman: Let's quantify your experience contacting Teleflora.com. On a scale of 1 to 5, how easy is it go get help on a Teleflora.com problem?
~ccyou: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ccyou: I'd give them a four out of five on communication.
GetHuman: And what about Teleflora.com's ability to quickly and effectively address your problem?
~ccyou: For that I would say one out of five.
GetHuman: And finally- any advice for other Teleflora.com customers?
~ccyou: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Teleflora.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ccyou taken from his Teleflora.com customer service problem that occurred on November 22nd, 2017.