Thames Water: Had to press a few buttons and have my account...
A Thames Water customer review by GetHuman user ~Mrs Duloquin from October 29th, 2017
Background on ~Mrs Duloquin's case
GetHuman: ~Mrs Duloquin - can you tell our other Thames Water customers when your case took place?
~Mrs Duloquin: Sure. It was afternoon, on October 28th.
GetHuman: Did you reach out to Thames Water, and if so, how?
GetHuman: And which of these common Thames Water customer issues best describes the reason you wanted to talk to them?
(Shows ~Mrs Duloquin a list of common Thames Water problems)
~Mrs Duloquin: "Lower my bill" was why I was trying to call.
~Mrs Duloquin's review of Thames Water customer service
GetHuman: So how would you sum up your experience for GetHuman's Thames Water customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mrs Duloquin: Had to press a few buttons and have my account number to hand but so pleased to get through to a real person - Richard was very polite, efficient and answered all my questions then sorted out exactly what I needed for my bill queries.
GetHuman: Let's quantify your experience contacting Thames Water. On a scale of 1 to 5, how easy is it go get help on a Thames Water problem?
~Mrs Duloquin: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mrs Duloquin: I'd give them a three out of five on communication.
GetHuman: And what about Thames Water's ability to quickly and effectively address your problem?
~Mrs Duloquin: For that I would say two out of five.
GetHuman: And finally- any advice for other Thames Water customers?
~Mrs Duloquin: Call them early in the day or late. Don't forget any personal or account information you might need for Thames Water to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mrs Duloquin taken from his Thames Water customer service problem that occurred on October 28th, 2017.