Thames Water: Website crashed after putting all the details s...
A Thames Water customer review by GetHuman user GetHuman-250892 from November 21st, 2017
Background on GetHuman-250892's case
GetHuman: GetHuman-250892 - can you tell our other Thames Water customers when your case took place?
GetHuman-250892: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Thames Water, and if so, how?
GetHuman: And which of these common Thames Water customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-250892 a list of common Thames Water problems)
GetHuman-250892: "Meter reading" was why I was trying to call.
GetHuman-250892's review of Thames Water customer service
GetHuman: So how would you sum up your experience for GetHuman's Thames Water customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-250892: Website crashed after putting all the details so called leak line and had to wait so long to get through. having to wait so long on an **** numbers that helps you manage your services is not impressive at all. They still have not been out after months of water just flowing to the drain is appaling,
GetHuman: Let's quantify your experience contacting Thames Water. On a scale of 1 to 5, how easy is it go get help on a Thames Water problem?
GetHuman-250892: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-250892: I'd give them a five out of five on communication.
GetHuman: And what about Thames Water's ability to quickly and effectively address your problem?
GetHuman-250892: For that I would say five out of five.
GetHuman: And finally- any advice for other Thames Water customers?
GetHuman-250892: Call them early in the day or late. Don't forget any personal or account information you might need for Thames Water to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-250892 taken from his Thames Water customer service problem that occurred on November 12th, 2017.