Thames Water: First the appointment was cancelled, then the p...
A Thames Water customer review by GetHuman user ~Posset from November 17th, 2017
Background on ~Posset's case
GetHuman: ~Posset - can you tell our other Thames Water customers when your case took place?
~Posset: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Thames Water, and if so, how?
GetHuman: And which of these common Thames Water customer issues best describes the reason you wanted to talk to them?
(Shows ~Posset a list of common Thames Water problems)
~Posset: "Book appointment" was why I was trying to call.
~Posset's review of Thames Water customer service
GetHuman: So how would you sum up your experience for GetHuman's Thames Water customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Posset: First the appointment was cancelled, then the person who came didn't make any serious attempt to enter the property, but just left a note. Then I was told that I have to wait another four hours for somebody else to come. All that after waiting for this visit for three weeks. I am extremely unhappy with the service I received so far.
GetHuman: Let's quantify your experience contacting Thames Water. On a scale of 1 to 5, how easy is it go get help on a Thames Water problem?
~Posset: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Posset: I'd give them a five out of five on communication.
GetHuman: And what about Thames Water's ability to quickly and effectively address your problem?
~Posset: For that I would say three out of five.
GetHuman: And finally- any advice for other Thames Water customers?
~Posset: Call them early in the day or late. Don't forget any personal or account information you might need for Thames Water to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Posset taken from his Thames Water customer service problem that occurred on November 12th, 2017.