Thames Water: v helpful to get through to a human almost stra...
A Thames Water customer review by GetHuman user ~cat purr from November 25th, 2017
Background on ~cat purr's case
GetHuman: ~cat purr - can you tell our other Thames Water customers when your case took place?
~cat purr: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Thames Water, and if so, how?
GetHuman: And which of these common Thames Water customer issues best describes the reason you wanted to talk to them?
(Shows ~cat purr a list of common Thames Water problems)
~cat purr: "Complaint" was why I was trying to call.
~cat purr's review of Thames Water customer service
GetHuman: So how would you sum up your experience for GetHuman's Thames Water customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cat purr: v helpful to get through to a human almost straight away. you don't need your a*c number they can just do it on the phone (moving house)
GetHuman: Let's quantify your experience contacting Thames Water. On a scale of 1 to 5, how easy is it go get help on a Thames Water problem?
~cat purr: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cat purr: I'd give them a three out of five on communication.
GetHuman: And what about Thames Water's ability to quickly and effectively address your problem?
~cat purr: For that I would say two out of five.
GetHuman: And finally- any advice for other Thames Water customers?
~cat purr: Call them early in the day or late. Don't forget any personal or account information you might need for Thames Water to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cat purr taken from his Thames Water customer service problem that occurred on November 15th, 2017.