Three UK: Totally useless customer services. Just itntere...
A Three UK customer review by GetHuman user ~Aka from November 12th, 2017
Background on ~Aka's case
GetHuman: ~Aka - can you tell our other Three UK customers when your case took place?
~Aka: Yes. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Three UK, and if so, how?
GetHuman: And which of these common Three UK customer issues best describes the reason you wanted to talk to them?
(Shows ~Aka a list of common Three UK problems)
~Aka: "Technical support" was why I was trying to call.
~Aka's review of Three UK customer service
GetHuman: So how would you sum up your experience for GetHuman's Three UK customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Aka: Totally useless customer services. Just itnterested in your money. Try and get a PAC (Port Authorisation Code) from them if you are a customer and want to leave them. Just impossible!
GetHuman: Let's quantify your experience contacting Three UK. On a scale of 1 to 5, how easy is it go get help on a Three UK problem?
~Aka: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Aka: I'd give them a one out of five on communication.
GetHuman: And what about Three UK's ability to quickly and effectively address your problem?
~Aka: For that I would say three out of five.
GetHuman: And finally- any advice for other Three UK customers?
~Aka: Call them early in the day or late. Don't forget any personal or account information you might need for Three UK to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Aka taken from his Three UK customer service problem that occurred on November 7th, 2017.