Time Warner: Cable down most of day, plus no Internet. Cabl...
A Time Warner customer review by GetHuman user ~SendJet from October 30th, 2017
Background on ~SendJet's case
GetHuman: ~SendJet - can you tell our other Time Warner customers when your case took place?
~SendJet: Yes. It was evening, on October 20th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~SendJet a list of common Time Warner problems)
~SendJet: "Lower my rate" was why I was trying to call.
~SendJet's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SendJet: Cable down most of day, plus no Internet. Cable came back yesterday evening. Internet at dial-up speeds. Called today to speak with rep. Automated system said Internet out in our area and would be fixed in **-minutes, plus don't hold for a representative --they had no additional information. Terrible service, always takes days to weeks to resolve problems. Have had to replace in-house cable because T-W said it was bad. Repairman eventually found problem down the street. Some TV stations fuzzy for years. Never permanently resolved. T-W upgrading lines in our town now, but have zero confidence they will be able to get this working. Biggest complaint is customer service has no information and no direct contact with repair personnel. If tech leaves before problem is fully resolved, it could take three days to get a tech back.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~SendJet: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SendJet: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~SendJet: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~SendJet: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SendJet taken from his Time Warner customer service problem that occurred on October 20th, 2017.