Time Warner: Called Support from North Carolina, transfer to...

A Time Warner customer review by GetHuman user ~outsourced from October 28th, 2017

Background on ~outsourced's case

GetHuman: ~outsourced - can you tell our other Time Warner customers when your case took place?
~outsourced: Yup. It was morning, on October 19th.
GetHuman: Did you reach out to Time Warner, and if so, how?
~outsourced: I used the 800-892-2253 number I found for on the GetHuman Time Warner customer phone number page I was on: Time Warner Customer Service Phone Number
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~outsourced a list of common Time Warner problems)
~outsourced: "Technical support" was why I was trying to call.

~outsourced's review of Time Warner customer service

GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~outsourced: Called Support from North Carolina, transfer to level * in the Philippines. I reported issue with poor signal strength, they tried to dump me and I was asked to call for service on my Linksys router. I asked for a Manager then was transferred to Costa Rica, Manager was not much help I asked for onsite service tech, the phone transfer to service was disconnected. Over ** minutes in this call with no resolution. Thanks TW. *They don't get it. It is not how many minutes before a person responds. It is the quality of the service when they do pickup. How do you expect Americans to keep paying the outrages prices for TW cable when you continue to send jobs overseas... * If I get layed off the first thing that goes is Time Warner Cable.......
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~outsourced: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~outsourced: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~outsourced: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~outsourced: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~outsourced taken from his Time Warner customer service problem that occurred on October 19th, 2017.

Time Warner

2.67 of 5 stars | 597 reviews

~outsourced's Time Warner Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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