Time Warner: Called to discuss the possibility of getting a...
A Time Warner customer review by GetHuman user ~Tim from November 21st, 2017
Background on ~Tim's case
GetHuman: ~Tim - can you tell our other Time Warner customers when your case took place?
~Tim: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Tim a list of common Time Warner problems)
~Tim: "Account Access" was why I was trying to call.
~Tim's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tim: Called to discuss the possibility of getting a lower rate, after the latest rate increase, since I have been a Time Warner Cable customer for ** * years. April, the representative that answered started reading a script about *** miles an hour. When I tried to ask a question, she said,"are you going to talk now or listen?" When I asked to speak with a supervisor, I waited ** minutes, then was told that there wasn't one available. There should be someone over her shoulder monitoring what she says. She was downright rude and obnoxious, didn't help me at all, just got my blood pressure up. I wasted a total of * hours between listening to her ask me if I want to cancel or what, and waiting to speak with someone who had more sense than her. After being with this company for ** years, I realize that their customer service has gone to ****. I will make it easy on them, and will cancel. Someone needs to retrain this particular 'customer service representative' (which I use the term l
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Tim: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tim: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Tim: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Tim: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tim taken from his Time Warner customer service problem that occurred on November 14th, 2017.