Time Warner: Customer service, really? Who's in charge? Th...
A Time Warner customer review by GetHuman user GetHuman-316230 from November 14th, 2017
Background on GetHuman-316230's case
GetHuman: GetHuman-316230 - can you tell our other Time Warner customers when your case took place?
GetHuman-316230: Yes I can. It was afternoon, on November 7th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-316230 a list of common Time Warner problems)
GetHuman-316230: "Lower my bill" was why I was trying to call.
GetHuman-316230's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-316230: Customer service, really? Who's in charge? This should clue your department of what is customer servire.*) Answer your phone.**Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the phone when someone calls your business. (Notice I say "someone". People who call want to talk to a live person, not a fake "recorded robot".) For more on answering the phone, see How to Answer the Phone Properly.***) Don't make promises unless you will keep them.**Not plan to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception. If you say, "Your new bedroom furniture will be delivered on Tuesday", make sure it is delivered on Tuesday. Otherwise, don't say it. The same rule applies to client appointments, deadlines, etc.. Think before you give any promise - because nothing annoys customers more than a broken one.***) Listen to your customers.**Is there anything more e
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
GetHuman-316230: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-316230: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
GetHuman-316230: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner customers?
GetHuman-316230: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-316230 taken from his Time Warner customer service problem that occurred on November 7th, 2017.