Time Warner: Don't waste your time with the automated voice...
A Time Warner customer review by GetHuman user ~Maine Lee from November 22nd, 2017
Background on ~Maine Lee's case
GetHuman: ~Maine Lee - can you tell our other Time Warner customers when your case took place?
~Maine Lee: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Maine Lee a list of common Time Warner problems)
~Maine Lee: "Lower my rate" was why I was trying to call.
~Maine Lee's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Maine Lee: Don't waste your time with the automated voice that answers. Push * and get a live rep. Ray, the rep was very helpful as I needed to make sure that my cable was turned on when I arrived at our summer home.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Maine Lee: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Maine Lee: I'd give them a four out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Maine Lee: For that I would say three out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Maine Lee: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Maine Lee taken from his Time Warner customer service problem that occurred on November 14th, 2017.