Time Warner: I am extremely upset. I spend $*** per month t...
A Time Warner customer review by GetHuman user ~Fedup from November 2nd, 2017
Background on ~Fedup's case
GetHuman: ~Fedup - can you tell our other Time Warner customers when your case took place?
~Fedup: Yes. It was afternoon, on October 28th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Fedup a list of common Time Warner problems)
~Fedup: "Lower my bill" was why I was trying to call.
~Fedup's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fedup: I am extremely upset. I spend $*** per month to have * tv's with * dvrs and * digital service, plus HBO, and internet. My internet is shoddy and disconnects all the time. My dvrd shows skip and a few weeks ago the whole system just shut down on me while I was in the middle of watching a show. I called for service twice and the guy just left because my handyman didn't bring him up fast enough. Of course they never call to follow up and of course they don't issue a credit. They just keep charging you and raising the price. I called today to ask for help and all I got were computerized answers and "I'm sorry ma'am but this is the best we can do." Well I'm sorry, I'd prefer to switch to Verizon fios and hopefully get some real service.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Fedup: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fedup: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Fedup: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Fedup: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fedup taken from his Time Warner customer service problem that occurred on October 28th, 2017.