Time Warner: I called to cancel my cable service and when th...
A Time Warner customer review by GetHuman user ~hate TWC from November 3rd, 2017
Background on ~hate TWC's case
GetHuman: ~hate TWC - can you tell our other Time Warner customers when your case took place?
~hate TWC: Sure. It was evening, on October 31st.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~hate TWC a list of common Time Warner problems)
~hate TWC: "Make a payment" was why I was trying to call.
~hate TWC's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hate TWC: I called to cancel my cable service and when they came out to remove the filter from the outside utility box they told me that bushes had grown over the box. I told them the box was not on my property and neither was the bush. They told me it was my responsibility to contact the land owner and get the bush trimmed. REALLY I don't have any legal right over the property that I don't own the bush I don't own or the utility box that I don't own. What do I do?
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~hate TWC: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hate TWC: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~hate TWC: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~hate TWC: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hate TWC taken from his Time Warner customer service problem that occurred on October 31st, 2017.