Time Warner: Excellent. quick and painless. I needed my pass...
A Time Warner customer review by GetHuman user ~Focused Roofing Solutions Ltd from November 27th, 2017
Background on ~Focused Roofing Solutions Ltd's case
GetHuman: ~Focused Roofing Solutions Ltd - can you tell our other Time Warner customers when your case took place?
~Focused Roofing Solutions Ltd: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Focused Roofing Solutions Ltd a list of common Time Warner problems)
~Focused Roofing Solutions Ltd: "Technical support" was why I was trying to call.
~Focused Roofing Solutions Ltd's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Focused Roofing Solutions Ltd: Excellent. quick and painless. I needed my password to connect a new smartphone to wifi. I delayed almost * weeks because I did not have the time to wait on the phone. The entire conversation took less than * minutes, including looking up the statement date and due date!!!!!!*Shocking
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Focused Roofing Solutions Ltd: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Focused Roofing Solutions Ltd: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Focused Roofing Solutions Ltd: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Focused Roofing Solutions Ltd: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Focused Roofing Solutions Ltd taken from his Time Warner customer service problem that occurred on November 18th, 2017.