Time Warner: I don't have cable for three days now. All the...
A Time Warner customer review by GetHuman user ~Unhappy Customer from November 17th, 2017
Background on ~Unhappy Customer 's case
GetHuman: ~Unhappy Customer - can you tell our other Time Warner customers when your case took place?
~Unhappy Customer : Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy Customer a list of common Time Warner problems)
~Unhappy Customer : "Technical Support" was why I was trying to call.
~Unhappy Customer 's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy Customer : I don't have cable for three days now. All the sudden just stoped working. Called on Friday Customer Service to fix the TV and had to be with them for ** min on the phone to fix it and they couldn't fix it. And this on Friday after work when you are supposed to relax and have a good time. Had to call on Saturday to make a same day appointment, they told me nothing available until Tuesday. Here you go * days without TV. and I pay every month cable. The worst customer service. First opportunity i have i will switch to a different cable TV.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Unhappy Customer : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy Customer : I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Unhappy Customer : For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Unhappy Customer : Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy Customer taken from his Time Warner customer service problem that occurred on November 15th, 2017.