Time Warner: I have been a customer for ** years.You shut my...
A Time Warner customer review by GetHuman user ~Scott from November 14th, 2017
Background on ~Scott's case
GetHuman: ~Scott - can you tell our other Time Warner customers when your case took place?
~Scott: Yup. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Scott a list of common Time Warner problems)
~Scott: "Lower my rate" was why I was trying to call.
~Scott's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Scott: I have been a customer for ** years.You shut my service down from the street * days ago. I owe * money on my bill. I have been hung up on * times and told by the last srvice rep. that there were more important people to take of and if I wanted to cancel my service I could. Just like that. We asked to speak to his supervisor he told us no and then hung up on us again. I still have no service. WHAT THE **** DID I DO TO DESERVE THIS TYPE OF SERVICE???????????
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Scott: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Scott: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Scott: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Scott: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Scott taken from his Time Warner customer service problem that occurred on November 5th, 2017.