Time Warner: I have had issues w*Insight*TW for years.*On...
A Time Warner customer review by GetHuman user ~Joanna from November 20th, 2017
Background on ~Joanna's case
GetHuman: ~Joanna - can you tell our other Time Warner customers when your case took place?
~Joanna: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Joanna a list of common Time Warner problems)
~Joanna: "Cancel Service" was why I was trying to call.
~Joanna's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joanna: I have had issues w*Insight*TW for years.*On ********* had a technician come out to upgrade my cable. During the upgrade the tech did something to completely ruin my TV picture while connecting DVR. Acted like it was no big deal. Told him nevermind on upgrade, done with TW.*Filed a claim for replacement*repair of my TV. Getting run around, no response from Manager. So I stuck with a fairly new **inch LCD TV which is now junk. I will never use TW services again.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Joanna: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joanna: I'd give them a four out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Joanna: For that I would say three out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Joanna: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joanna taken from his Time Warner customer service problem that occurred on November 13th, 2017.