Time Warner Cable is full of ****. They continu...
A Time Warner customer review by GetHuman user ~The truth fairy from November 25th, 2017
Background on ~The truth fairy's case
GetHuman: ~The truth fairy - can you tell our other Time Warner customers when your case took place?
~The truth fairy: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~The truth fairy a list of common Time Warner problems)
~The truth fairy: "Lower my rate" was why I was trying to call.
~The truth fairy's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The truth fairy: Time Warner Cable is full of ****. They continue to put frivolous charges to your account and make them effective during the current month's bill. In addition, twc bills people * month in advance and have the audacity to charge a late fee although services have not been rendered. This company is a ripe off and the true definition of a MONOPOLY. Beware!!!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~The truth fairy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The truth fairy: I'd give them a four out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~The truth fairy: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~The truth fairy: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The truth fairy taken from his Time Warner customer service problem that occurred on November 18th, 2017.