Time Warner: I live in L.A. and recently my girlfriend and I...
A Time Warner customer review by GetHuman user ~jimmydrake from November 1st, 2017
Background on ~jimmydrake's case
GetHuman: ~jimmydrake - can you tell our other Time Warner customers when your case took place?
~jimmydrake: Yeah. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~jimmydrake a list of common Time Warner problems)
~jimmydrake: "Make a payment" was why I was trying to call.
~jimmydrake's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jimmydrake: I live in L.A. and recently my girlfriend and I moved from Sycamore Avenue, * miles up the road to Fairfax Ave. We rent a small one bedroom unit. When changing our Time Warner Cable and Internet Service(which we had been subscribing to for the past * years) the customer service rep suggested we close out the old subscription and start a new service because it would be cheaper than a transfer. We said sure, who would not want to save a buck or two in this economy. They said to have the old cable box ready as well as ***.** dollars and they would mail us the old bill which was around ***.** to the new apartment. The cable was installed on a Thursday. On Monday, we got home from work and noticed the service was interrupted. We called customer service and spoke with a very rude uncaring agent who said they had sent our old bill to their internal collections and that our new service would not be turned back on until we called the collections department and paid the debt in full. We were ver
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~jimmydrake: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jimmydrake: I'd give them a four out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~jimmydrake: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~jimmydrake: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jimmydrake taken from his Time Warner customer service problem that occurred on October 30th, 2017.