Time Warner: I moved to CNY several months ago and I was sur...
A Time Warner customer review by GetHuman user ~Jyoti from November 23rd, 2017
Background on ~Jyoti's case
GetHuman: ~Jyoti - can you tell our other Time Warner customers when your case took place?
~Jyoti: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Jyoti a list of common Time Warner problems)
~Jyoti: "Lower my bill" was why I was trying to call.
~Jyoti's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jyoti: I moved to CNY several months ago and I was surprised at the bad service and high rates of Time Warner cable. I paid over $ *** for cable and internet. I have to reboot that cable modem and my TV cable box on a weekly basis. Calling customer service does nothing. They just ask you to reboot which takes **-** minutes by then the program you are watching is over. Their equipment is old. Their monthly charges are ridiculous. $**.** for internet * $* to rent modem * $** for wireless!! What the **** is $** for wireless after you have paid for the internet and modem? Are you running invisible cables from my modem to my computer*TV. Such a scam**Everywhere else I lived, I had Comcast - excellent service. Never had to reboot my boxes. $***month for internet and cable. Being a cable customer for ** years made it difficult to cut the cord. Well! I finally did it. Cut my cable bought a Roku for the price of one months cable bill and I could not be happier. No more monthly cable bills! Woohoo! ***
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Jyoti: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jyoti: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Jyoti: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Jyoti: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jyoti taken from his Time Warner customer service problem that occurred on November 21st, 2017.