Time Warner: I ordered service so it wpuld be setup when I m...
A Time Warner customer review by GetHuman user ~tina from November 23rd, 2017
Background on ~tina's case
GetHuman: ~tina - can you tell our other Time Warner customers when your case took place?
~tina: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~tina a list of common Time Warner problems)
~tina: "Lower my bill" was why I was trying to call.
~tina's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tina: I ordered service so it wpuld be setup when I moved they cancelled my order and say nothing. I called and reordered and was tild ibwas good to go. Then called again to change service address. They called me to confirm install date and I have to try to change my service address again and was told I was good I even added internet. Then on install day im told I owe to different amounts I was never told about and then my order was cancelled and my deposit "lost" and had to reorder and told my address was not even found. All the while treated rudely and spoken to with attitude. Im still pissed upset and they dont care . Im over it not even technically a customer and this is how im treated
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~tina: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tina: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~tina: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~tina: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tina taken from his Time Warner customer service problem that occurred on November 21st, 2017.