Time Warner: Having speeds of only *mbps and they can't get...
A Time Warner customer review by GetHuman user ~truth hurts sometimes from November 24th, 2017
Background on ~truth hurts sometimes's case
GetHuman: ~truth hurts sometimes - can you tell our other Time Warner customers when your case took place?
~truth hurts sometimes: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~truth hurts sometimes a list of common Time Warner problems)
~truth hurts sometimes: "Lower my bill" was why I was trying to call.
~truth hurts sometimes's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~truth hurts sometimes: Having speeds of only *mbps and they can't get a tech out here till * days later. Complete b.s. Hire more techs. They know there are no other providers in my area so they just put us on the back of the list.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~truth hurts sometimes: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~truth hurts sometimes: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~truth hurts sometimes: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~truth hurts sometimes: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~truth hurts sometimes taken from his Time Warner customer service problem that occurred on November 14th, 2017.