I've been with time warner for the past * years...
A Time Warner customer review by GetHuman user ~Meagan from November 22nd, 2017
Background on ~Meagan's case
GetHuman: ~Meagan - can you tell our other Time Warner customers when your case took place?
~Meagan: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Meagan a list of common Time Warner problems)
~Meagan: "Upgrade Account" was why I was trying to call.
~Meagan's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Meagan: I've been with time warner for the past * years on and off. Due to their consistent bad customer service. When calling for anything other than making a payment. They don't care or have any sympathey. When telling them I would like to cancel due to the lack of customer service you receive, they DONT CARE. This is*there response, " you can return your equipment to your local timewarner store". Is this really where I want to dish out $***.** a month to? A company who DOES NOT CARE to work with their customers? In the past I've called with problems and they would put me on hold and sometimes never connect me with someone new or pick back up. I deal with my boyfriend and I financials, and have to speak to customer service departments every month for payments and occasional problems. Time Warner is by far the worst company. The only company in fact that I have to deal with that would make me so mad, that I am again wasting my time writing to them or about them. Because their company won't ma
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Meagan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Meagan: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Meagan: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Meagan: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Meagan taken from his Time Warner customer service problem that occurred on November 15th, 2017.