Time Warner: I was told my NEW service would be turn on, on...
A Time Warner customer review by GetHuman user ~Meyka from November 13th, 2017
Background on ~Meyka's case
GetHuman: ~Meyka - can you tell our other Time Warner customers when your case took place?
~Meyka: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Meyka a list of common Time Warner problems)
~Meyka: "Lower my rate" was why I was trying to call.
~Meyka's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Meyka: I was told my NEW service would be turn on, on the **th. After waiting all day and being told by * reps it will be on the same day, the last person told me it wouldnt be on until the **th. Once I finally spoke to a supervisor I was told if I pay an additional $*** they would come right away. They had no solution for the problem they caused and the staff is poorly trained. They should of come out right away becuase that's what I was told was going to happen by * different people. In the end they wanted me to pay more money to do what they already promised and I was made to feel like it was my fault. Corine the supervisor did nothing to fix the issue and told me if I contacted corporate they would just ignore it. It is thanksgiving weekend family will be here today and I would of liked it set up with no issues.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Meyka: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Meyka: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Meyka: For that I would say three out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Meyka: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Meyka taken from his Time Warner customer service problem that occurred on November 12th, 2017.