Time Warner: Not even a customer yet. Bad on communication o...
A Time Warner customer review by GetHuman user GetHuman-340199 from November 23rd, 2017
Background on GetHuman-340199's case
GetHuman: GetHuman-340199 - can you tell our other Time Warner customers when your case took place?
GetHuman-340199: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-340199 a list of common Time Warner problems)
GetHuman-340199: "Technical Support" was why I was trying to call.
GetHuman-340199's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-340199: Not even a customer yet. Bad on communication on date instalation. They rescheduled me * times automatically, not convinent for us n not notified every time. They waisted their techs time now ours. The outside rep who signed us up seemed he was gonna have something done about this, but it reality it was all about getting us in n nothing was accomplished. My husband not I decided not to go with them. We only wanted Internet. So in the end waisted time n no Internet. Do not sign up with Gil in Pico Rivera, Ca area.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
GetHuman-340199: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-340199: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
GetHuman-340199: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
GetHuman-340199: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-340199 taken from his Time Warner customer service problem that occurred on November 20th, 2017.