Time Warner: Please can someone else open a cable company th...
A Time Warner customer review by GetHuman user ~HATE TWC from November 14th, 2017
Background on ~HATE TWC's case
GetHuman: ~HATE TWC - can you tell our other Time Warner customers when your case took place?
~HATE TWC: Yes. It was morning, on November 10th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~HATE TWC a list of common Time Warner problems)
~HATE TWC: "Technical Support" was why I was trying to call.
~HATE TWC's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HATE TWC: Please can someone else open a cable company that gives internet, phone, cable!! This company is the worst.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~HATE TWC: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HATE TWC: I'd give them a four out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~HATE TWC: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~HATE TWC: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HATE TWC taken from his Time Warner customer service problem that occurred on November 10th, 2017.