Time Warner: So, what is the definition of a Monopoly? *Ans...
A Time Warner customer review by GetHuman user ~Anonymous from November 23rd, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Time Warner customers when your case took place?
~Anonymous: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Time Warner problems)
~Anonymous: "Account Access" was why I was trying to call.
~Anonymous's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: So, what is the definition of a Monopoly? *Ans. Time warner Cable and the strangle hold they have on their customers. Recently purchased service with time warner and informed them that I have my own modem*router. They contacted us to gather some pertinent information about this modem*router and informed us that it was not on their approved list. Approved list you say, yes they have a list of approved modem*routers that they only allow with their internet service! I am all too curious to know what their affiliation is with these brands of modems*routers?! I think there should be legal action taken against Time Warner or at least an investigation as to how they conduct business.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Time Warner customer service problem that occurred on November 19th, 2017.