TIME WARNER DISCONNECTED MY WINDSTREAM*DISHNET...
A Time Warner customer review by GetHuman user ~ PISSED OFF from November 18th, 2017
Background on ~ PISSED OFF's case
GetHuman: ~ PISSED OFF - can you tell our other Time Warner customers when your case took place?
~ PISSED OFF: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~ PISSED OFF a list of common Time Warner problems)
~ PISSED OFF: "Lower my bill" was why I was trying to call.
~ PISSED OFF's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ PISSED OFF: TIME WARNER DISCONNECTED MY WINDSTREAM*DISHNET WORK SERVICE FOR NO REASON-DID NOT FIX IT THEN PUT ME ON HOLD * DIFFERENT TIMES WHEN I ASKED THEM TO PAY FOR SERVICE CALL FROM MY PROVIDER- STILL WAITING FOR PAYMENT FOR TIMERWARNERS MISTAKE LOST SERVICE FOR TWO DAY FROM MY PROVIDER- CUSTORMER SERVICE ***** THE BIG ONE- NOW I REMEMBER WHY I LEFT TIMERWARNER * YEARS AGO - ALL AROUND BAD SERVICE BAD COMPANY- I GOING TO GO ABOUT THIS THREW THE COURT SYSTEM AND ASK FOR NOT ONLY PAYMENT BUT TIME FROM WORK AND THE SUFFERING OF HAVING TO WAIT ON HOLD FOR NOW OVER *HR. I WOULDN'T RECOMMENT TIMERWARNER IF THEY WERE THE LAST ON PROVIDER ON EARTH!!! ROBERT J. HEILIG
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~ PISSED OFF: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ PISSED OFF: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~ PISSED OFF: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~ PISSED OFF: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ PISSED OFF taken from his Time Warner customer service problem that occurred on November 11th, 2017.