Time Warner: The lady I spoke to was rude and forceful. She...
A Time Warner customer review by GetHuman user ~Twc sucks from November 22nd, 2017
Background on ~Twc sucks's case
GetHuman: ~Twc sucks - can you tell our other Time Warner customers when your case took place?
~Twc sucks: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Twc sucks a list of common Time Warner problems)
~Twc sucks: "Technical support" was why I was trying to call.
~Twc sucks's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Twc sucks: The lady I spoke to was rude and forceful. She was very demeaning and I am canceling my services first thing in the morning!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Twc sucks: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Twc sucks: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Twc sucks: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Twc sucks: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Twc sucks taken from his Time Warner customer service problem that occurred on November 18th, 2017.