Time Warner: This is the *rd time ive had a contract with Ti...
A Time Warner customer review by GetHuman user ~Skanx Inc from November 3rd, 2017
Background on ~Skanx Inc's case
GetHuman: ~Skanx Inc - can you tell our other Time Warner customers when your case took place?
~Skanx Inc: Yes I can. It was late at night, on October 27th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Skanx Inc a list of common Time Warner problems)
~Skanx Inc: "Technical support" was why I was trying to call.
~Skanx Inc's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Skanx Inc: This is the *rd time ive had a contract with Time Warner. Each time i got fed up with mystery charges or them saying that my acct * was entered wrong. Not sure how that happens when its set up for auto pay every months with the same account i used the entire time ive been with them. In the last * months ive had to have my cable restored * times due to their mistake. It is always a pain to speak with someone who can actually help. No wonder Sinclair Broadcast was going to drop TW. I bet time warner paid a huge sum, off the record of course, to keep there contract with them. Time warner would have lost over half of the customers they had. I feel sorry for those who still pay for their horrible service
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Skanx Inc: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Skanx Inc: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Skanx Inc: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Skanx Inc: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Skanx Inc taken from his Time Warner customer service problem that occurred on October 27th, 2017.