Time Warner: This was a Buffalo, New York facility. The rep...
A Time Warner customer review by GetHuman user ~Little Evil from October 31st, 2017
Background on ~Little Evil's case
GetHuman: ~Little Evil - can you tell our other Time Warner customers when your case took place?
~Little Evil: Yes I can. It was morning, on October 28th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Little Evil a list of common Time Warner problems)
~Little Evil: "Account Access" was why I was trying to call.
~Little Evil's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Little Evil: This was a Buffalo, New York facility. The representative did transfer to the proper call center to take my call. Total time on the phone was ** minutes.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Little Evil: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Little Evil: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Little Evil: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Little Evil: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Little Evil taken from his Time Warner customer service problem that occurred on October 28th, 2017.