Time warner has the worst customer service!!! W...
A Time Warner customer review by GetHuman user ~Jaimeram88 from November 26th, 2017
Background on ~Jaimeram88's case
GetHuman: ~Jaimeram88 - can you tell our other Time Warner customers when your case took place?
~Jaimeram88: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Jaimeram88 a list of common Time Warner problems)
~Jaimeram88: "Lower my bill" was why I was trying to call.
~Jaimeram88's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jaimeram88: Time warner has the worst customer service!!! We were on the phone for * hours over a two week period trying to change our plan. We eventually got tired of getting the run around and called our bank to cancel all payments to Time Warner. After we canceled, TW tried to bill us for services we didn't receive. We will never have service from TW again. TW lost a loyal customer after having ** years of service. Since then we have encouraged our extended family to stay away from TW!!!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Jaimeram88: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jaimeram88: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Jaimeram88: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Jaimeram88: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jaimeram88 taken from his Time Warner customer service problem that occurred on November 17th, 2017.