Time Warner: Even after explaining multiple times that I hav...
A Time Warner customer review by GetHuman user ~Erich from November 27th, 2017
Background on ~Erich's case
GetHuman: ~Erich - can you tell our other Time Warner customers when your case took place?
~Erich: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Erich a list of common Time Warner problems)
~Erich: "Lower my bill" was why I was trying to call.
~Erich's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Erich: Even after explaining multiple times that I have to call EVERY SINGLE MONTH to correct the billing address, they tried to blame it on me. I've requested notes be made on the account every single time and every single time they either do not see them (because they're not there) or ignore them.**Also, I can hear every person in the room they're in talking.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Erich: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Erich: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Erich: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Erich: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Erich taken from his Time Warner customer service problem that occurred on November 21st, 2017.