Time Warner: conclusion to the company: dishonest, trick, an...
A Time Warner customer review by GetHuman user ~356 from October 30th, 2017
Background on ~356's case
GetHuman: ~356 - can you tell our other Time Warner customers when your case took place?
~356: Yup. It was evening, on October 23rd.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~356 a list of common Time Warner problems)
~356: "Upgrade Account" was why I was trying to call.
~356's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~356: conclusion to the company: dishonest, trick, and no respect to customers...**, the website has no good and detail information about product "package" for customers to see! Then you have to call the "customer service" which where the troubles start!!**, no one taking any responsibility for mistakes... always the one who took the order got it wrong!!! **, wait forever to speak to a "supervisor"... seems liked those "supervisors" don't exist at all!!! After at least *-** minutes waiting for the "supervisor", you mostly would hang up the phone... once again, to them, no complain and problem solved !!!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~356: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~356: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~356: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~356: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~356 taken from his Time Warner customer service problem that occurred on October 23rd, 2017.