Timex: helper was unable to give me any information ab...

A Timex customer review by GetHuman user ~chixrule from November 19th, 2017

Background on ~chixrule's case

GetHuman: ~chixrule - can you tell our other Timex customers when your case took place?
~chixrule: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Timex, and if so, how?
~chixrule: I used the 888-727-2931 number I found for on the GetHuman Timex customer phone number page I was on: Timex Customer Service Phone Number
GetHuman: And which of these common Timex customer issues best describes the reason you wanted to talk to them?
(Shows ~chixrule a list of common Timex problems)
~chixrule: "Change order" was why I was trying to call.

~chixrule's review of Timex customer service

GetHuman: So how would you sum up your experience for GetHuman's Timex customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chixrule: helper was unable to give me any information about my particular watch could not tell me if Indiglo meant that all Indiglo watches have lighting faces could only ask that I return watch that may or may not be fixed and may or may not be replaced with same kind or another model watch
GetHuman: Let's quantify your experience contacting Timex. On a scale of 1 to 5, how easy is it go get help on a Timex problem?
~chixrule: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chixrule: I'd give them a five out of five on communication.
GetHuman: And what about Timex's ability to quickly and effectively address your problem?
~chixrule: For that I would say four out of five.
GetHuman: And finally- any advice for other Timex customers?
~chixrule: Call them early in the day or late. Don't forget any personal or account information you might need for Timex to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chixrule taken from his Timex customer service problem that occurred on November 14th, 2017.

Timex

1.50 of 5 stars | 19 reviews

~chixrule's Timex Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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