Toshiba: Really poor customer service for the second tim...

A Toshiba customer review by GetHuman user ~Scooter Earl from November 16th, 2017

Background on ~Scooter Earl's case

GetHuman: ~Scooter Earl - can you tell our other Toshiba customers when your case took place?
~Scooter Earl: Yes. It was late at night, on November 11th.
GetHuman: Did you reach out to Toshiba, and if so, how?
~Scooter Earl: I used the 800-457-7777 number I found for on the GetHuman Toshiba customer phone number page I was on: Toshiba Customer Service Phone Number
GetHuman: And which of these common Toshiba customer issues best describes the reason you wanted to talk to them?
(Shows ~Scooter Earl a list of common Toshiba problems)
~Scooter Earl: "Returns" was why I was trying to call.

~Scooter Earl's review of Toshiba customer service

GetHuman: So how would you sum up your experience for GetHuman's Toshiba customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Scooter Earl: Really poor customer service for the second time. Toshiba laptop repair does not care about its customers.
GetHuman: Let's quantify your experience contacting Toshiba. On a scale of 1 to 5, how easy is it go get help on a Toshiba problem?
~Scooter Earl: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Scooter Earl: I'd give them a one out of five on communication.
GetHuman: And what about Toshiba's ability to quickly and effectively address your problem?
~Scooter Earl: For that I would say two out of five.
GetHuman: And finally- any advice for other Toshiba customers?
~Scooter Earl: Call them early in the day or late. Don't forget any personal or account information you might need for Toshiba to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Scooter Earl taken from his Toshiba customer service problem that occurred on November 11th, 2017.

Toshiba

2.43 of 5 stars | 88 reviews

~Scooter Earl's Toshiba Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Toshiba, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Toshiba in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!