Toshiba: Wouldn't help me because phone support is only...

A Toshiba customer review by GetHuman user ~George from November 21st, 2017

Background on ~George's case

GetHuman: ~George - can you tell our other Toshiba customers when your case took place?
~George: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Toshiba, and if so, how?
~George: I used the 800-457-7777 number I found for on the GetHuman Toshiba customer phone number page I was on: Toshiba Customer Service Phone Number
GetHuman: And which of these common Toshiba customer issues best describes the reason you wanted to talk to them?
(Shows ~George a list of common Toshiba problems)
~George: "Return an Order" was why I was trying to call.

~George's review of Toshiba customer service

GetHuman: So how would you sum up your experience for GetHuman's Toshiba customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~George: Wouldn't help me because phone support is only good for ** Days after purchase. My laptop is only * months old and already the DVD player wont work. Horrible laptop horrible customer service
GetHuman: Let's quantify your experience contacting Toshiba. On a scale of 1 to 5, how easy is it go get help on a Toshiba problem?
~George: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~George: I'd give them a one out of five on communication.
GetHuman: And what about Toshiba's ability to quickly and effectively address your problem?
~George: For that I would say two out of five.
GetHuman: And finally- any advice for other Toshiba customers?
~George: Call them early in the day or late. Don't forget any personal or account information you might need for Toshiba to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~George taken from his Toshiba customer service problem that occurred on November 14th, 2017.

Toshiba

2.43 of 5 stars | 88 reviews

~George's Toshiba Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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