Town Sports International: I called because I got a message my credit card...
A Town Sports International customer review by GetHuman user GetHuman-287880 from November 27th, 2017
Background on GetHuman-287880's case
GetHuman: GetHuman-287880 - can you tell our other Town Sports International customers when your case took place?
GetHuman-287880: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to Town Sports International, and if so, how?
GetHuman: And which of these common Town Sports International customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-287880 a list of common Town Sports International problems)
GetHuman-287880: "Cancel membership" was why I was trying to call.
GetHuman-287880's review of Town Sports International customer service
GetHuman: So how would you sum up your experience for GetHuman's Town Sports International customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-287880: I called because I got a message my credit card payment did not go through for one month. I called and after a long wait, was told it wasn't just one (*) payment but rather three (*) payments. I have proof of the two (*) payments but they insisted I pay and I couldn't cancel my membership without paying in full. They then threatened me numerous time, put me on hold, and treated me like I was a child. I urge every disappointed customer to file a complaint with the NY Attorney General's Office Consumer Affairs. IF we all complain, maybe New York State will treat Town Sports as they should be---fraudsters. **https:**www.dos.ny.gov*consumerprotection*form*complaintform.asp
GetHuman: Let's quantify your experience contacting Town Sports International. On a scale of 1 to 5, how easy is it go get help on a Town Sports International problem?
GetHuman-287880: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-287880: I'd give them a one out of five on communication.
GetHuman: And what about Town Sports International's ability to quickly and effectively address your problem?
GetHuman-287880: For that I would say one out of five.
GetHuman: And finally- any advice for other Town Sports International customers?
GetHuman-287880: Call them early in the day or late. Don't forget any personal or account information you might need for Town Sports International to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-287880 taken from his Town Sports International customer service problem that occurred on November 20th, 2017.