TracFone Wireless: chat agent "Julie" was able to resolve my probl...
A TracFone Wireless customer review by GetHuman user ~Ken from November 27th, 2017
Background on ~Ken's case
GetHuman: ~Ken - can you tell our other TracFone Wireless customers when your case took place?
~Ken: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Ken a list of common TracFone Wireless problems)
~Ken: "Device Support" was why I was trying to call.
~Ken's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ken: chat agent "Julie" was able to resolve my problem, which involved an incomplete transfer of time and minutes from my old phone to a newly purchased one. The incomplete state had left both phones active, with the same phone number, and the minutes only partially transferred. It did take a while (about ** minutes) after first contact to get the correction made, and required several code-entry*response requests. Don't think I could have done it in voice mode* chat is really useful.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Ken: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ken: I'd give them a four out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Ken: For that I would say three out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Ken: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ken taken from his TracFone Wireless customer service problem that occurred on November 18th, 2017.