TransAmerica: Michelle A went out of her way to assist me in...
A TransAmerica customer review by GetHuman user ~Lisa Moore from November 19th, 2017
Background on ~Lisa Moore's case
GetHuman: ~Lisa Moore - can you tell our other TransAmerica customers when your case took place?
~Lisa Moore: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to TransAmerica, and if so, how?
GetHuman: And which of these common TransAmerica customer issues best describes the reason you wanted to talk to them?
(Shows ~Lisa Moore a list of common TransAmerica problems)
~Lisa Moore: "Question" was why I was trying to call.
~Lisa Moore's review of TransAmerica customer service
GetHuman: So how would you sum up your experience for GetHuman's TransAmerica customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lisa Moore: Michelle A went out of her way to assist me in resolving my issue, she had to forward the request to the tax department but was very helpful in making sure that the issue would be resolved. THANK YOU!
GetHuman: Let's quantify your experience contacting TransAmerica. On a scale of 1 to 5, how easy is it go get help on a TransAmerica problem?
~Lisa Moore: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lisa Moore: I'd give them a five out of five on communication.
GetHuman: And what about TransAmerica's ability to quickly and effectively address your problem?
~Lisa Moore: For that I would say four out of five.
GetHuman: And finally- any advice for other TransAmerica customers?
~Lisa Moore: Call them early in the day or late. Don't forget any personal or account information you might need for TransAmerica to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lisa Moore taken from his TransAmerica customer service problem that occurred on November 15th, 2017.