TransAmerica: Their form letters do not communicate well and...
A TransAmerica customer review by GetHuman user ~unpleased with "service" from November 15th, 2017
Background on ~unpleased with "service"'s case
GetHuman: ~unpleased with "service" - can you tell our other TransAmerica customers when your case took place?
~unpleased with "service": Yup. It was morning, on November 11th.
GetHuman: Did you reach out to TransAmerica, and if so, how?
GetHuman: And which of these common TransAmerica customer issues best describes the reason you wanted to talk to them?
(Shows ~unpleased with "service" a list of common TransAmerica problems)
~unpleased with "service": "Complaint" was why I was trying to call.
~unpleased with "service"'s review of TransAmerica customer service
GetHuman: So how would you sum up your experience for GetHuman's TransAmerica customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unpleased with "service": Their form letters do not communicate well and come at odd times. I was told (by form letter, obviously not read by a human because of omitted words and defective punctuation) that I would have to take a yearly payment months AFTER signing up for semi-annual payments. I wish my parents had never entrusted their money to TA!
GetHuman: Let's quantify your experience contacting TransAmerica. On a scale of 1 to 5, how easy is it go get help on a TransAmerica problem?
~unpleased with "service": I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unpleased with "service": I'd give them a three out of five on communication.
GetHuman: And what about TransAmerica's ability to quickly and effectively address your problem?
~unpleased with "service": For that I would say four out of five.
GetHuman: And finally- any advice for other TransAmerica customers?
~unpleased with "service": Call them early in the day or late. Don't forget any personal or account information you might need for TransAmerica to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unpleased with "service" taken from his TransAmerica customer service problem that occurred on November 11th, 2017.