TransUnion: I wanted to review my report on-line but couldn...
A TransUnion customer review by GetHuman user GetHuman-118156 from November 2nd, 2017
Background on GetHuman-118156's case
GetHuman: GetHuman-118156 - can you tell our other TransUnion customers when your case took place?
GetHuman-118156: Sure. It was middle of the night, on October 27th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-118156 a list of common TransUnion problems)
GetHuman-118156: "Complaint" was why I was trying to call.
GetHuman-118156's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-118156: I wanted to review my report on-line but couldn't due to forgotten password, called and spoke to a representative who informed me that due to me not knowing my account numbers I couldn't get my account unlocked, however these same accounts has been removed from my equifax report due to fraudulence accounts so how am I suppose to know them. Yet when I was paying TransUnion for their services the representative then had no problem giving me access on-line with me just providing my name, address, and social security number, but now I cannot afford to pay any longer and want to view my yearly free credit report, and all of a sudden I need account numbers. *Another thing is that this company does not accurately verify accounts because the same accounts I was able to get removed from my accounts from equifax, Transunion state that they were able to verify, when I questioned them on how they verified fraudulence accounts when it has already been verified as a fraud by equifax, the representat
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
GetHuman-118156: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-118156: I'd give them a five out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
GetHuman-118156: For that I would say four out of five.
GetHuman: And finally- any advice for other TransUnion customers?
GetHuman-118156: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-118156 taken from his TransUnion customer service problem that occurred on October 27th, 2017.