Tucson Water: Sat on hold ** minutes yesterday and gave up. T...
A Tucson Water customer review by GetHuman user GetHuman-202019 from November 6th, 2017
Background on GetHuman-202019's case
GetHuman: GetHuman-202019 - can you tell our other Tucson Water customers when your case took place?
GetHuman-202019: Yes. It was afternoon, on October 29th.
GetHuman: Did you reach out to Tucson Water, and if so, how?
GetHuman: And which of these common Tucson Water customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-202019 a list of common Tucson Water problems)
GetHuman-202019: "Lower my bill" was why I was trying to call.
GetHuman-202019's review of Tucson Water customer service
GetHuman: So how would you sum up your experience for GetHuman's Tucson Water customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-202019: Sat on hold ** minutes yesterday and gave up. Took ** minutes today on redial just to get past the busy signal. Now I've been on hold for over ** minutes. Did you know that "Tucson Water replaced **,*** customer meters at no cost to customers!" They must have all the customer service agents out making these changes!!! In ** years of home ownership I have NEVER experienced such poor customer service from a utility company.
GetHuman: Let's quantify your experience contacting Tucson Water. On a scale of 1 to 5, how easy is it go get help on a Tucson Water problem?
GetHuman-202019: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-202019: I'd give them a one out of five on communication.
GetHuman: And what about Tucson Water's ability to quickly and effectively address your problem?
GetHuman-202019: For that I would say one out of five.
GetHuman: And finally- any advice for other Tucson Water customers?
GetHuman-202019: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Tucson Water to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-202019 taken from his Tucson Water customer service problem that occurred on October 29th, 2017.